Frequently Asked Questions

General

How many suppliers do you verify?

We verify one company per supplier verification. You can contact us to request a quotation for multiple supplier screenings.

Why do I need to verify a supplier?

Before you invest both time and money in a supplier, you need to know if they are qualified. A Supplier Verification Report gives can help you answer the following questions about a supplier:

1. Is the supplier a factory or trading company?

2. Do they have any customer references?

3. How long have they been established?

4. Do they have experience manufacturing products according to EU, US or Australian safety standards?

5. Do they have social compliance certification and/or audit reports?

6. Are they ISO 9001 certified?

7. What is the general risk level for this supplier?

While a Supplier Verification is not a substitute or replacement for quality inspections, it can help you weed out low-end suppliers, scammers or trading companies.

Which documents do you request from the supplier?

We always request the following:

1. Business license

2. Product test reports / Certificates

3. Quality management system certification (e.g. ISO 9001)

4. Social compliance audit reports (e.g. BSCI)

How do you ensure that the documents are ‘authentic’?

Once we’ve gathered the documents, we contact the issuing companies (e.g. SGS or BSCI) or use their online document databanks to verify if the files are authentic. We also save all verification records.

How do you rate each supplier?

Depending on the outcome of the screening process, we give one of the following three risk-level ratings to the supplier:

1. Normal risk
2. High risk
3. Severe risk

Assuming the supplier is rated as ‘normal risk’, do you guarantee that we will avoid scams, quality issues or compliance issues?

No. The report is not a guarantee, insurance or ‘approval’ in any sense. We make the assessment based on the documentation provided. This is by itself not a guarantee that you will avoid quality or compliance issues, as this can only be tested and assessed during prototype and tooling development, and the manufacturing process.

As such, the Supplier Screening is only a first step of the process to decide whether the supplier is worth to spend more time on. You must always implement a strict quality assurance process as you go forward with the supplier.

Note that we don’t act as guarantors or offer insurance in any capacity, regardless of the outcome. In case neglect on our side can be proven, we only compensate by refunding the amount paid for the Supplier Screening.

What should I do if the supplier is not rated as ‘Normal Risk’?

Then we suggest that you look for a different supplier, or request additional documents from the supplier – which in turn can result in a better risk assessment rating.

Do you share our information with the suppliers?

Yes, we share the name, company name, address, product ID/SKU and email of the customer to the suppliers you asked us to screen. This is a necessity for making the suppliers participate in the vetting process.

Do you visit each supplier?

No, we manage the entire procedure remotely.

Supplier details

We need the following information to start the supplier verification process:

a. Company name
b. Website / Alibaba page
c. Contact person (if any)
d. Product SKU (if any)

Process

1. We contact the supplier to request documentation

2. Documents obtained and submitted for verification

3. Supplier report is filled in

4. Internal supplier report review (Approved or rejected)

5. Supplier Check Report (PDF) delivered

Important Information

1. We will only report the actual findings and can only base our assessment on the documentation provided by the supplier during the check.

2. This supplier check should not be considered as a ‘quality guarantee’ or a ‘product compliance certificate’. Even if we classify the supplier as a low risk, you must implement a strict quality assurance procedure, and follow all product safety and compliance requirements in the target market.

Payment Methods

Can I pay with my Visa or MasterCard?

Yes, we offer credit card payments through PayPal or Stripe. Customers based in certain countries may be required to create a PayPal account in order to make a Credit Card transaction. This is free and only takes a moment. You just need to add your email address and agree with the Paypal Terms of Service. With Stripe, you don’t need to create an account.

Can I pay with PayPal?

Yes, you can pay with your balance, bank account, or credit card through PayPal.

Do you have a refund policy?

We only offer refunds if the order is cancelled before we have started the process. Once it has started you have no right to request a refund. Further, we do not process refunds if you have downloaded any of the templates, guides, or used support to ask questions.

Do you offer a safe payment method?

Yes, all payments are processed by PayPal or Stripe, which uses an SSL certificate to encrypt your data.

Will I receive an invoice for my company?

Yes, it’s delivered together with the payment confirmation email.

Terms of Service and Privacy Policy

Where can I find your Terms of Service?

Follow this link to read our Terms of Service.

Where can I find your Privacy Policy?

Follow this link to read our Privacy Policy.

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